Bundle: Centralising your services
Use the resources in this bundle to help you centralise your services.
We'll guide you through the process of centralising your services, including choosing which services to centralise, evaluating current performance, defining your motivating factors, understanding the needs of your staff, and more. Our guidance also includes a flowchart of all the steps in the process.
- Flowchart: how to centralise a service Centralising services can help you save money and streamline essential services. See our flowchart to get a quick overview of our 6-step process for centralising a service.
- Centralising a service, step 1: choose a service Centralising services can help you save money and streamline essential services. Find out which types of services you can centralise and how to pick one to begin this process with.
- Centralising a service, step 2: evaluate the current performance of the service You need to understand how well the service you're thinking about centralising currently works. Find out how to use our operating model assessment and questionnaire to build a picture so that you can decide your next steps.
- Centralising a service, step 3: define your motivating factors Now that you’ve decided to make changes to a service, find out how to use the results from step 2 to define exactly what it is you want to change and why you want to change it.
- Centralising a service, step 4: consider your options Weigh up the options for making changes to your service with our evaluation document. Find out who to involve in this decision and see what your next steps are depending on the option you choose.
- Centralising a service, step 5: understand the needs of your staff Put together a project management team to help you carry out this step. Find out who should be on this team and how they can use our questionnaire to understand what staff across your trust need from the service.
- Centralising a service, step 6: create a full service catalogue to run your service This final step will help you put the right things in place to deliver the service. Put together the service provider, finish the service catalogue and get a service level agreement in place.
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